Research Analyst

Application Deadline: 

October 6, 2019

Job Information

Requisition ID: 1431 
Number of Vacancies:
Department: CEO's Office (20000050) - Chief Executive Officer's Office & Staff (30000080) 
Salary Information:  \$66,666.60  -  \$83,356.00
Pay Scale Group:  7SA
Employment Type:  Temporary opportunity until 12/31/2020
Weekly Hours:  35, Off Days:  Saturday / Sunday   
Posted On:  September 26, 2019
Last Day to Apply:  October 6, 2019
Reports to: Manager, Business Efficiencies and Solutions

The Toronto Transit Commission (TTC) is North America's third largest transit system and has been recognized as one of the top places to work in the GTA. Guided by a forward-thinking strategic plan, the TTC's vision is to be a transit system that makes Toronto proud. The TTC's recruitment efforts are directly aligned to its mission of providing "a reliable, efficient, and integrated bus, streetcar and subway system that draws its high standards of customer care from our rich traditions of safety, service and courtesy."

General Accountability 

As part of a dynamic multi-disciplinary team, this position researches and analyzes information for the Business Transformation Office. In so doing, the role supports the full leadership team of the Office, with emphasis on requirements of the task force. This position maintains computerized record systems and data as well as creates, collects, analyzes, interprets and produces research reports using various property, statistical, financial and economic data, tools and techniques. Also prepares briefs, abstracts, report summaries, implications and presentation materials using a range of analytical techniques.
Key Job Functions 
•    Conducts in depth research about a variety of topics related to transit, governance, technology, innovation, human resources management, and others.
•    Keeps abreast of the TTC’s corporate plan, changing strategies, priorities, policies and programs, as well as federal and provincial legislation, to ensure an appropriate context to the research conducted.
•    May be required to present to senior management representatives both within and outside of the organization the details pertaining to the research conducted.
•    Researches and analyzes a variety of information and prepares and presents various reports and recommendations related to the work.
•    Prepares briefing notes and board reports.
•    Collects, analyzes and interprets a variety of data and produces research reports and presentation materials using various property, statistical, financial and economic data, tools and techniques.
•    Liaises with internal and external contacts relating to areas of responsibility.
•    Keeps abreast of project, program and portfolio management industry trends, best practices and new technology as related to areas of responsibility.
•    Carries out and/or coordinates special projects and initiatives as assigned by senior staff.
•    Promotes a respectful work and service environment that supports diversity, inclusion, and is free from harassment and discrimination. Helps to build an inclusive and accessible work and service environment for all employees and customers. Ensures the needs of employees and customers are accommodated in accordance with TTC’s commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA), and TTC’s policies.
•    Participates in the TTC's Customer Service Ambassador Program.


•    Plan and organize activities / projects to meet section and organizational goals 
•    Apply analytical skills 
•    Communicate in a variety of mediums 
•    Create, document, and manage information and records 
•    Use office technology, software and applications 

Education and Experience 

Completion of a college diploma or university degree in a related discipline or combination of education, training and experience deemed to be equivalent.

Additional Requirements 

•    Demonstrated knowledge and experience in research methods and techniques.
•    Superior communication skills, both verbal and written in the form of report and business case writing.
•    Must be well versed in the development and utilization of computer applications such as spreadsheets, word documents, power point presentations and databases.
•    Must possess sound judgement, well developed problem solving, organizational, and interpersonal skills.
•    Demonstrated ability to understand and make recommendations with respect to complex problems and subjects.

To find out more about the TTC and to apply online, by October 6, 2019, please visit, click on “current employment opportunities” and enter Requisition ID 1431 in the search field.

We thank all applicants for their interest but advise that only those selected for an interview will be contacted.

The TTC is committed to fostering a positive workplace culture with a workforce that is representative of the communities it serves. Committed to the principles of diversity and inclusion, the TTC encourages applications from all qualified applicants. Accommodation is available for applicants, including those with disabilities, throughout the recruitment process. Please contact Human Resources - Employment Services at 416-393-4570.

The TTC’s Employment Policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to relationship. Should you be selected for an interview, you will be required to disclose the name, relationship, and position of any relative who is a current TTC employee.